Healthdirect Australia has integrated its video call service with its existing GP after hours helpline to provide an additional service for patients seeking help during the pandemic, with numbers increasing from about 70 video consultations per week to over 300 since its inception.
Healthdirect Australia has run the nurse-led triage helpline healthdirect for a number of years as well as other services such as the My Aged Care call centre and the pregnancy, birth and baby helpline, and in the time of COVID, the national booking solution, symptom checker and vaccine clinic finder sites. It also set up the National Coronavirus Helpline in just two weeks in January 2020.
