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Consumer watchdog bares its teeth

9 August 2019
By Kate McDonald

We must admit that yesterday's announcement by the Australian Competition and Consumer Commission that it had launched legal action against health IT firm HealthEngine was a bit of a surprise, coming as it does over a year after the online booking service was thoroughly roasted in the media for its decision to edit or delete patient reviews of practices on its site.

The main surprise was with the consumer watchdog showing a bit of bite when we thought it was due a new set of dentures. However, the ACCC recently wrapped up an inquiry into digital platforms and is keen to see consent and notification requirements under the Privacy Act strengthened, and HealthEngine may just have found itself a case study.

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