Healthcare practitioners who use a virtual desktop for remote access to their clinical software while visiting patients report being unable to use the My Health Record on-site because of the kind of public key infrastructure (PKI) dongles supplied by Medicare for authentication.
The inability to access the system on-site means GPs are unlikely to write shared health summaries (SHSs) for patients in residential aged care or community care, despite these patients being the most likely to benefit from better information sharing. It may also affect their eligibility for the eHealth Practice Incentives Program (ePIP).
