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RCH switches on Epic messaging in unified communications project

24 September 2020
By Kate McDonald

Melbourne's Royal Children's Hospital (RCH) has gone live with a unified communications (UC) project involving secure messaging functionality embedded within its Epic electronic medical record, which can be accessed through the same native app on mobile devices that is used to access patient medical records.

In a first, RCH has also built a dynamic staff directory as a bespoke addition to the project, allowing clinicians to select the appropriate person or group of clinicians to send instant secure messages to, based on their role and availability.

RCH consultant paediatrician and clinical informatician Daryl Cheng said Epic was one of few EMRs as far as he was aware where the medical record came in a native app format as opposed to a mobile website.

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