Clinical software vendor Clintel Systems has successfully deployed its flagship CareRight solution at Queensland University of Technology (QUT).
Clintel has delivered a fully integrated end-to-end Patient Administration System (PAS), Electronic Medical Records (EMR), and billing and claiming solution across QUT Health Clinics, the university’s extensive network of outpatient and teaching clinics.
QUT Health Clinics have provided vital healthcare services to the community for over 15 years, while playing a crucial role in student training and research.
The clinics span optometry, exercise physiology, dietetics, podiatry, and psychology are set to operate with greater efficiency, accuracy, and innovation. The implementation extends across three locations, serving 1,200 users with the capacity to support 150 concurrent users at any given time.
Having successfully implemented solutions at a number of educational institutions, Clintel Systems says there are distinct requirements around student workflows, approval-based operational structures, research management, and comprehensive reporting.
Clintel Systems said its deployment of CareRight at QUT has delivered:
- Multi-site, multi-disciplinary scheduling: CareRight manages complex appointment scheduling across QUT’s diverse disciplines,
- Intelligent Smart Forms & workflow automation: Configuration and automation of distinct workflows for each discipline within the context of one system. With over 80 student and teaching assessments now digitised through CareRight Smart Forms, the transition from paper-based processes to an intuitive electronic system ensures greater efficiency, accuracy, and compliance. The fully automated student approval workflows streamline supervision and review processes.
- Seamless data migration: Clintel Systems successfully consolidated three separate legacy systems into a single, unified CareRight deployment, ensuring a smooth transition without disruption to QUT’s operations.
I am keen to know if it integrates with the national IT infrastructure. ie Health Identifiers, Snowmed CT AU, My Health Record integrated into the clinical workflow and e-prescribing with access to MySL.
Hi Steve,
Yes, CareRight V6 integrates with the national IT infrastructure. It supports:
Health Identifiers (HI Service compliance)
SNOMED CT-AU (integration within clinical workflows)
My Health Record (MHR) (including read access and specialist letter uploads)
E-prescribing (compliant with ePrescribing v2.3.2)
MySL (My Script List) access
Additionally, it enables secure messaging via Medical Objects and HealthLink, ensuring interoperability within the broader healthcare ecosystem.
We are working with QUT to have them utilise MHR as part of our initiatives for MHR for allied Health
We anticipate that shared health summaries and hopefully, an increasing number of pathology and radiology results being directly published will be the first key areas where they start leveraging MHR’s read access. This should significantly enhance administrative efficiency and provide an additional layer of clinical validation.
That said, we expect some challenges with publishing data back into the system. The primary way our software contributes in this space is through the publication of specialist letters (CDA Level 1). However, accurately mapping external providers (i.e., letter/document recipients) to their HPI-I remains a hurdle. Unfortunately, no single provider directory or lookup service offers a seamless solution; some list AHPRA numbers, others use provider numbers, and minor inconsistencies in details can create friction, particularly for busy clinicians.
If you know anyone within ADHA who works closely with secure messaging vendors, NHSD, or Services Australia on interoperability, tackling the “What’s the HPI-I for Provider 1234567X?” challenge would be a significant step toward improving data exchange and communication across the system.
Appreciate you reaching out and looking forward to staying in touch!