Data gathered from 1000 general practices in NSW and Victoria using Outcome Health's POLAR GP data analytics tool has revealed that only a fraction of consultations delivered by telehealth during the COVID-19 crisis is conducted by video conferencing.

The most recent data shows that face-to-face consultations still make up 60 per cent of volume, and of the 40 per cent delivered by telehealth, only five per cent used video, with GPs far preferring telephone consults.