Gold Coast Health has been able to eliminate patient queues at Gold Coast University Hospital's (QCUH) five busiest departments and reduce its did not attend rate after deploying the Q-Flow technology from customer experience software company NEXA.
Billed as a “patient optimisation framework”, the technology platform integrates with GCUH's core systems and captures critical performance data from busy departments such as women's outpatients, adult outpatients and children's outpatients as well as pathology collections and the hospital's cancer and blood disorders outpatient and day unit service.
