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HIC 2024: More than half of virtual triage callers avoid ED or emergency services

17 July 2024
 | 2 comments
By Reesh Lyon
An analysis of almost 50,000 callers to Healthdirect’s virtual nurse triage service shows more than 50 per cent of those who planned to visit ED or call 000 were redirected to other services. Healthdirect medical director Darran Foo said the results demonstrated the potential of virtual services to significantly reduce unnecessary ED presentations, “while ensuring […]

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