Healthdirect Australia is offering callers to its healthdirect helpline a personalised summary of triage advice and information via SMS to help them better understand and remember the health advice they receive over the phone.

At the end of the call, registered nurses who staff the helpline offer to send an SMS to the caller containing the nurse’s advice and a link to a unique webpage with additional care information, including what do to if their symptoms change and how to find a relevant health service if needed.