Digital consumer experience software provider Five Faces has deployed its digital front door solution to Alfred Health’s Melbourne Sexual Health Centre (MSHC).
Five Faces’ digital front door solution uses configurable modules from its proprietary DX5 Framework, integrated with MSHC’s clinical patient management system.
The DX5 Framework is described as a low-code technology foundation that powers all of Five Faces’ solutions to provide the building blocks for consistent digital consumer experiences.
The solutions are modular and can be used on their own or combined to create seamless consumer experiences. The core modules include a consumer portal to make and reschedule appointments, send and receive secure messages, and receive information such as fact sheets.
The modules include task assignment, self-check-in by kiosk or the consumer’s device, queue management and a real-time dashboard. The company also provides digital directories, digital signage and wayfinding solutions for healthcare.
The framework was developed following the Covid pandemic, when Five Faces worked with Sydney Local Health District on its vaccination bookings and visitor management requirements.
The solutions being provided for MSHC include digital workflows that can accommodate both walk-in patients and those with pre-booked appointments, while complementing existing call centre workflows. Patients can book appointments on their mobile device and also register their details and clinical history via digital forms.
According to Five Faces, the secure system can enhance patient privacy and comfort, while allowing more effective triaging between symptomatic and asymptomatic patients to ensure that symptomatic patients are prioritised, while reducing unnecessary wait times for asymptomatic patients.
Five Faces’ CEO Nicole Nixon said that self-service was now a baseline expectation for both patients and staff.
“Digital-first experiences are essential, and can serve to alleviate patient anxiety and support vulnerable patients,” she said. “We are proud to support the essential work of MSHC and enhance the efficiency of STI healthcare delivery.”
MSHC director Christopher Fairley said digital transformation can be one way of increasing accessibility to health services for effective control of STIs.
“There is always significant demand for our service, and improving client flow is key to meeting that need in a timely way,” Professor Fairley said.
“Digital solutions can give patients choice and reduce time spent booking. Combined with multi-lingual support, it’s an important element in reducing barriers to STI diagnosis and treatment.”
