The federal government's newly launched Digital Transformation Office (DTO) has developed a program that it says will enable it to begin to transform key public services in just 20 weeks, and has chosen Medicare enrolments and improved outpatients bookings in Canberra as two of the first projects.
The DTO was set up by then communications minister Malcolm Turnbull in May last year with a grant of $95.4 million. The idea is to ensure that all new and redesigned government services are simpler and easier to use and can be completed from start to finish online.