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C3.0 Summit: Putting co-design into action

19 February 2025
By Heather Fletcher
It’s not by luck that virtual healthcare service provider Healthdirect Australia enjoys an impressive customer approval rating at 91 per cent. With digital interactions outweighing phone calls by 14 to one, and with 85 million interactions last year, Healthdirect has worked hard to meet customer expectations using the principles of co-design. Healthdirect Australia Chief Medical […]

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