The Aged Care Act will bring significant changes to the residential care sector, reshaping operations, compliance, and client expectations, says a leading executive in the sector.
AlayaCare General Manager ANZ Annette Hili said: “Providers will have to continually monitor the new requirements and regulations to ensure they remain compliant in 2025.
“We are already seeing providers prepare for changes the Support At Home will bring from 1 July this year, the entire home care landscape will change.
“This will create new challenges and opportunities for providers who can no longer charge package management while case management funding is reducing from 20 to 10 percent.
“With the Department deciding to allow providers to set their own unit costing for year one of Support at Home, a significant amount of analysis and review is required to ascertain what these rates should be to ensure the provider can run a viable business,” she says.
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How residential and home care providers can navigate the Aged Care Act in 2025
Digital transformation and the focus on security
Annette Hili says as digital platforms become integral to care delivery, the industry must lead with a security-first mindset. This includes:
- Implementing advanced encryption to secure data transmission and storage
- Comprehensive staff training to minimise human error
- Using secure, encrypted platforms for managing sensitive information, from health records to financial data
“This focus on security is not just about compliance; it’s about safeguarding the trust and dignity of those in our care. Clients, residents, and their families must feel confident that their personal information is protected at every touchpoint,” she says.
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Residential care, digital transformation & a focus on security
