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ITAC 2022: DoHAC using Salesforce for new client and provider management systems

13 July 2022
By Kate McDonald

The Australian Department of Health and Aged Care (DoHAC) is planning to improve the platforms it uses for client and aged care provider management with two new Salesforce-based systems as part of its digital transformation program.

It is also building a new business-to-government gateway to complement the one the Australian Digital Health Agency is developing for the My Health Record, and will replace the current National Approved Provider System (NAPS) identifier that DoHAC and Services Australia use for providers in relation to aged care.

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