Residential aged care and in-home support provider Feros Care has launched a pilot program using the Google Assistant to allow older people living at home to use voice commands with the company's new MyFeros self-service portal.
Feros Care has developed the portal and app so clients living at home can use an internet-enabled device to do tasks that would normally require them to ring the contact centre, such as viewing upcoming visits by carers, managing their home care package finances and sharing messages with Feros Care staff.