The combination of evolving technology and fast-paced changes in customer expectations means brands in the APAC region need innovation and adaptability more than ever.

According to our Global State of CX report, automation and AI are the top trends influencing CX in APAC. Furthermore, 22 percent of organizations are planning to invest in AI and machine learning, reflecting a growing emphasis on integrating advanced technologies to optimize CX processes.

All Access: The AI Revolution in CX & Contact Centers APAC will present case studies and the tools for you to provide personalized, efficient, and seamless customer interactions and excel in a market where diversity and customer preferences pose unique challenges.