Patient experience analytics specialist Energesse is trialling a new tool at a NSW local health district that promises to help hospitals and healthcare services understand and improve the patient experience (PX).
The Patient Experience Maturity Evaluation (PXme) tool, which has been implemented at the Peter MacCallum Cancer Centre in Melbourne, is described as an 'experience intelligence' tool designed to diagnose an organisation's capabilities and provide decision support to clinicians, executives and frontline staff.
Energesse founder and CEO Avnesh Ratnanesan said PXme was aimed at driving consumer engagement in quality improvement and to support compliance with National Safety and Quality Health Service (NSQHS) Standard 2, 'partnering with patients', and addressing rising consumer expectations in healthcare.
