Complaints continue to flow about the administrative burden caused by the My Aged Care system, including the lack of an integrated referral form for GPs, a lack of transparency around the progress of assessments and a lack of consultation with referring doctors when dealing with the My Aged Care call centre.

In a submission to the latest round of independent research carried out by AMR into the My Aged Care platform, due to be released by the Department of Health next month, the Australian Medical Association (AMA) repeated its call for the healthcare provider referral webform to be integrated into practice management software.