Sydney-based patient experience and analytics firm Energesse has unveiled what is thought to be the first real-time feedback technology with emotional analytics customised for the Australian setting.

The technology is aimed at help front-line staff as well as executives to gather and analyse patient experience data and improve quality and safety in Australian hospitals.

Developed by UK firm Membership Engagement Services (MES), the MES Experience technology is able to quantitatively measure patients’ feelings and emotions through free text feedback. Using the data, hospitals and healthcare services are able to monitor and adjust patient care as it happens following real-time analytics of patient surveys.